Returns and Exchanges

Returns and Exchanges

Non-Faulty Items - Change of Mind and Exchanges

If you decide you no longer want your purchase, you may return it to us unused and in its original condition within 14 days of receipt. We will process a refund for the bag, but we regret that any postal upgrade charges cannot be refunded.

If you would like to exchange your bag for a different one, any costs resulting from the price difference will be handled accordingly. Additionally, return postage will be charged.

When returning the bag, please include your name, order number, and the reason for the return. Since we offer free postage for all our bags, we regret that we cannot cover the cost of return postage for non-faulty items.

Faulty Items

Within 30 Days of Receipt:

Should your bag develop a fault within the initial 30 days of receipt, kindly email us detailing the issue and indicating whether you prefer a replacement or a refund. We will arrange collection of the bag from your delivery address or an alternative address of your choice. Please refrain from returning the bag without prior notification via email.

Upon receipt, all bags undergo inspection. If a fault is found, we will promptly offer either a replacement or a refund. Please note that we cannot be held responsible for fair wear and tear, customer misuse, or accidental damage.

Between 30 Days and 6 Months:

If you suspect that your bag has developed a fault within the period of 30 days to 6 months, please inform us via email and securely package the item in its original packaging for return. Our team will thoroughly examine the bag, and if a fault is confirmed, we will provide you with the option of a replacement or repair. Additionally, we will refund the cost of your return postage.

Between 6 Months and 1 Year:
Should you discover a fault with your bag between 6 months and 1 year of purchase, kindly notify us via email and return the bag to us securely packaged in its original packaging. Our team will conduct a thorough examination of the bag, and if a fault is identified, we will offer you the choice of a replacement or repair. However, we regret that we are unable to refund the cost of your return postage.

IMPORTANT

Prior to returning your bag, please contact us via email explaining your issue and we will provide the appropriate return address. Additionally, remember to include your name and order number with the returned item for prompt processing.