Terms and Conditions
Orders
We carefully inspect and photograph all our bags before shipping to ensure they meet our quality standards. In the event of a fault, we reserve the right to inspect the product and verify the issue. For a full refund, the product must be in otherwise "as new" condition and, if possible, in the original packaging.
Please note:
- We do not cover faults caused by accident, neglect, misuse, or normal wear and tear.
- Upon receiving your package, please inspect it thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, retain the original shipping packaging and contact us immediately.
- If you need to return any goods, ensure the package is wrapped securely. Refunds or replacements may not be possible for goods damaged during return transit.
- When returning a faulty item, we can only refund shipping costs up to the amount initially paid for sending the item to you.
Late Delivery
Sometimes, items can be delayed in the mail. If your order does not arrive within 10 days after the expected delivery date, we can issue a refund or replacement.
Website Images
Please note that the colours of the bags and other items displayed on this website may vary slightly from the actual product. This is due to differences in computer monitors and screen settings, which can affect how colours are perceived. We strive to ensure our product images are as accurate as possible, but we cannot guarantee an exact match to real-life colours.
Privacy Notice
We respect your privacy. We will only send you emails if you have given us your consent. Your email address will not be shared if you choose to subscribe to our list. You have the freedom to unsubscribe at any time by emailing us.
What Personal Information About Customers Do We Require?
The information we learn from customers helps us personalise and continually improve your shopping experience with Miss Onna. Here are the types of information we gather:
Information You Give Us
We receive and store any information you enter on our website or provide to us in any other way. While you can choose not to provide certain information, doing so may limit your ability to take advantage of many of our features. We use the information you provide for purposes such as responding to your requests, fulfilling orders, customising future shopping experiences for you, improving our website features, and communicating with you.
Automatic Information
We receive and store certain types of information whenever you interact with our website. For example, like many websites, we use “cookies” and obtain certain types of information when your web browser accesses our website. This helps us understand how you use our site and enables us to improve your shopping experience.
Email Communications:
Our email mailing list is "opt-in," and you can choose to "opt-out" at any time. We use email to communicate with you, inform you about our services, and provide updates or promotional offers. If you no longer wish to receive emails from us, you can unsubscribe using the link provided in our emails.
Disclaimer of Warranties and Limitation of Liability
This website is provided by Miss Onna on an "as is" and "as available" basis. Miss Onna makes no representations or warranties of any kind, express or implied, regarding the operation of this site or the information, content, materials, or products included on it. You expressly agree that your use of this site is at your sole risk.
To the fullest extent permitted by applicable law, Miss Onna disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. Miss Onna does not warrant that this site, its servers, or emails sent from Miss Onna are free of viruses or other harmful components. Miss Onna will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Applicable Law
By visiting Miss Onna, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Miss Onna or its associates.
Disputes
Any disputes relating in any way to products you purchase through Miss Onna shall be submitted to confidential arbitration in the UK. However, if you have violated or threatened to violate Miss Onna's intellectual property rights, Miss Onna may seek injunctive or other appropriate relief through the courts in the UK, and you consent to exclusive jurisdiction and venue in such courts. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Site Policies, Modification, and Severability
Please review our other policies, such as our Shipping and Returns Policy, posted on this site. These policies also govern your visit to Miss Onna. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any other condition.
Typographical Errors
In the event that a product is listed at an incorrect price due to typographical error, we reserve the right to refuse or cancel any orders listed at the incorrect price, whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account for the correct price (including delivery charges).